Can you expedite my order?
Currently we are unable to expedite any orders.
What are your business hours?
8:00 a.m. to 5:00 p.m. Monday through Friday.
When will I receive tracking notification for my online order?
You will receive a tracking email once the shipping label has been created and the order is ready to leave the warehouse. We are unable to provide an ETA until tracking is available. We cannot control any delays you may experience waiting for your shipment once it leaves the warehouse.
Are we still shipping out orders and what is the processing time?
Yes, we are currently still shipping orders. Right now, it is taking up to 5 business days for us to process regular orders before it leaves the warehouse depending on the volume.
How do I handle a damaged product?
If you have purchased the product from us directly, please provide your order # and a photo of the damaged product. If you have purchased it from Amazon or a retailer in the last 30-90 days, please return to the retailer for an exchange or refund. Our replacement warranty is up to 1 year with proof of purchase and photos of the damage product. Replacements can take up to 4-6 weeks.
What is the average shipping time?
We allow our warehouse up to three days to process the order and transit times are based on your distance from our warehouse in Milton, ON. Orders typically arrive with- in 5-10 business days.
How do I exchange/return a product?
Please contact firstname.lastname@example.org We with provide you with an RMA# and further instructions. .
Do you have replacement parts for my SKLZ product?
You can buy replacement parts from our site only. Click on this link. https://sklz.ca/collections/replacement-parts
Do you have stock for this product?
Our website is updated regularly if a product is out of stock. We are unable to provide an exact ETA when product will become available again.
Can we purchase the Pro Mini Hoop XL balls?
We do not carry replacement Pro Mini Hoop XL balls for purchase, however, the Pro- Mini Hoop balls are available and only .5 inches smaller than the XL.
Are there different sizing options available for the Quickster Soccer Goal?
Yes- this goal comes in 6'x4', 8'x5', 12'x6'.
Does the Lightning Bolt Pro need to be plugged in to use?
The Lightning Bolt Pro can function plugged in to an outlet via an AC adapter or through 6 C batteries. Please note that the batteries are not included.