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Frequently Asked Questions

What is the warranty policy on SKLZ products?
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We offer a 30-day money back guarantee and a 1 year warranty on all products. Please visit our warranty page for the specifics here: https://sklz.ca/pages/warranty

Do you ship internationally?
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We do not ship internationally. Please visit our International Distributors page to learn more.

Will I receive tracking once my order is processed?
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Yes! You will receive an email with tracking once your order has shipped.

What is the average shipping time?
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We allow our warehouse up to three days to process the order and transit times are based on your distance from our warehouse in Milton, ON. Orders typically arrive with-  in 5-10 business days.

Can we get a replacement bag for our product?
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We only carry replacement bags for the Sport-Brella XL. We do not carry replacement bags for any other items.

Can you replace a corner joint on the Quickster Goals?
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Unfortunately, we cannot replace corner joints. If the product is still under warranty, please email our Consumer Care team at caorders@4implus.com with images and a  copy of your receipt.

Can you dunk on the Pro Mini Hoops?
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No. The Pro Mini Hoops are not designed to withhold dunking. While our backboards    are shatterproof, if someone dunks on the rim, it will cause a break just above the rim itself.

Can we purchase the Pro Mini Hoop XL balls?
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We do not carry replacement Pro Mini Hoop XL balls for purchase, however, the Pro-  Mini Hoop balls are available and only .5 inches smaller than the XL.

Are there different sizing options available for the Quickster Soccer Goal?
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Yes- this goal comes in 6'x4', 8'x5', 12'x6'.

Does the Lightning Bolt Pro need to be plugged in to use?
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The Lightning Bolt Pro can function plugged in to an outlet via an AC adapter or through 6 C batteries. Please note that the batteries are not included.

DIDN'T ANSWER YOUR QUESTION?

Feel free to reach out to us below with any questions you may have - we're happy to help.