What is the warranty policy on SKLZ products?
We offer a 30-day money back guarantee and a 1 year warranty on all products. Please visit our warranty page for the specifics here: https://sklz.ca/pages/warranty
Do you ship internationally?
We do not ship internationally. Please visit our International Distributors page to learn more.
Will I receive tracking once my order is processed?
Yes! You will receive an email with tracking once your order has shipped.
What is the average shipping time?
We allow our warehouse up to three days to process the order and transit times are based on your distance from our warehouse in Milton, ON. Orders typically arrive with- in 5-10 business days.
Can we get a replacement bag for our product?
We only carry replacement bags for the Sport-Brella XL. We do not carry replacement bags for any other items.
Can you replace a corner joint on the Quickster Goals?
Unfortunately, we cannot replace corner joints. If the product is still under warranty, please email our Consumer Care team at firstname.lastname@example.org with images and a copy of your receipt.
Can you dunk on the Pro Mini Hoops?
No. The Pro Mini Hoops are not designed to withhold dunking. While our backboards are shatterproof, if someone dunks on the rim, it will cause a break just above the rim itself.
Can we purchase the Pro Mini Hoop XL balls?
We do not carry replacement Pro Mini Hoop XL balls for purchase, however, the Pro- Mini Hoop balls are available and only .5 inches smaller than the XL.
Are there different sizing options available for the Quickster Soccer Goal?
Yes- this goal comes in 6'x4', 8'x5', 12'x6'.
Does the Lightning Bolt Pro need to be plugged in to use?
The Lightning Bolt Pro can function plugged in to an outlet via an AC adapter or through 6 C batteries. Please note that the batteries are not included.